The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We’re just two sisters working hard, not a big business that’s going to do anything with your information except send you an email with your order details, your shipping notification, any questions that might come up from your order and a thank you.
We hope our packaging looks as pretty as the gift inside! That is something that we take a lot of pride in. We have gift boxes, sheer organza bags, cards, etc. If you want something special, email us and we will do what we can to tailor it to the person you’re sending it to or the occasion. But if you’re splurging on yourself, rest easy, when it comes out of our workroom for shipping it will still look special!
A lot of our time is spent out at festivals, shows, events, etc. We specialize in one-of-a-kind handcrafted pieces. What you see online might not be what you’re looking for but you know what you want (at least a little). My sister, Beth, is a master at anything hemp, leather or metal. I love any kind of stone I can find and unique pendants on silk cord, leather and chain. Send us an email and together we will bring that vision to life. The best part of custom is having your hand in the design of it, you’ll get what you want.
Sizing can be difficult sometimes. The best thing to have is a soft measuring tape so you can get a feel of the length you want. Some people want pieces for certain necklines and it matters where you want it to sit. We’ve had people give or send us string they cut for the length. It’s funny I know but it worked in a pinch. There’s customers out there who can’t just come out and ask what size the person wears for their bracelet or something.
Quite honestly we try to make whatever we make out of quality materials. We don’t use silver or sterling silver because it tarnishes. There are times you do have something that tarnishes or darkens but we try the best we can to avoid that. We make our pieces and leave them exposed to the air so we can not sell a piece until we know the findings, crimps, clasps, spacers, etc. will not tarnish.